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By: Steve Wall

Quality, value and durability are aspects that I look at when making a decision on new hunting product purchases.  Having a young family, I need to be smart about my purchases.  A quite a few years ago I picked up a pair of Vortex Diamondback 10×42 Binoculars.  These binoculars met my standards in quality, value and durability.  I have put these binoculars through years of use hunting deer, turkeys, bear and elk.

This past fall, while scanning the woods with my binoculars, something didn’t seem quite right.  I was not able to see anything through the right eyepiece.  After looking them over, I noticed that there was a loose piece inside.  Now, I was fully aware of the Vortex VIP Warranty, but never I never had to use it and didn’t know anyone personally who had.  I really wasn’t sure what to expect.  I went online and printed out the service form.  After filling out the form, I packed up the binoculars and sent them off to Vortex.  Within a few days I received an email stating that they had received my binoculars and gave an estimated turnaround time.

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I was very surprised when within 2 weeks I received another email letting me know that I had a package coming from Vortex.  I was surprised because I sent my binoculars in around the holidays and know that many people take vacation around this time which can increase turnaround time.  I received the package the next day and couldn’t wait to see my repaired binoculars.  A note was listed on the packing list that they were unable to repair my binoculars.  Since the binoculars were not repairable I received brand new Diamondback 10×42 binoculars!  I was blown away with the outstanding customer service!  I can definitely say that Vortex stood by their VIP (Very Important Promise) Warranty!

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Even before I had this great experience, I purchased a 3x9x40 Diamondback Riflescope from Vortex for my deer rifle.  I am not sure that I will ever purchase any other brand of optics than Vortex!  The great quality, value and durability of their products along with the VIP Warranty is tough to beat!  I know that someday I will be able to pass these great optics down to my son!

If you are in the market for new optics, I highly suggest that you check out www.vortexoptics.com

Son

 

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