By: Steve Wall
Quality, value and durability are aspects that I look at when making a decision on new hunting product purchases. Having a young family, I need to be smart about my purchases. A quite a few years ago I picked up a pair of Vortex Diamondback 10×42 Binoculars. These binoculars met my standards in quality, value and durability. I have put these binoculars through years of use hunting deer, turkeys, bear and elk.
This past fall, while scanning the woods with my binoculars, something didn’t seem quite right. I was not able to see anything through the right eyepiece. After looking them over, I noticed that there was a loose piece inside. Now, I was fully aware of the Vortex VIP Warranty, but never I never had to use it and didn’t know anyone personally who had. I really wasn’t sure what to expect. I went online and printed out the service form. After filling out the form, I packed up the binoculars and sent them off to Vortex. Within a few days I received an email stating that they had received my binoculars and gave an estimated turnaround time.
I was very surprised when within 2 weeks I received another email letting me know that I had a package coming from Vortex. I was surprised because I sent my binoculars in around the holidays and know that many people take vacation around this time which can increase turnaround time. I received the package the next day and couldn’t wait to see my repaired binoculars. A note was listed on the packing list that they were unable to repair my binoculars. Since the binoculars were not repairable I received brand new Diamondback 10×42 binoculars! I was blown away with the outstanding customer service! I can definitely say that Vortex stood by their VIP (Very Important Promise) Warranty!
Even before I had this great experience, I purchased a 3x9x40 Diamondback Riflescope from Vortex for my deer rifle. I am not sure that I will ever purchase any other brand of optics than Vortex! The great quality, value and durability of their products along with the VIP Warranty is tough to beat! I know that someday I will be able to pass these great optics down to my son!
If you are in the market for new optics, I highly suggest that you check out www.vortexoptics.com